Help Centre

Frequently Asked Questions

Everything you need to know about CCS courses, certifications, payments and your learning journey.

How do I enrol in a course?

Browse our 130+ courses, select the one you want, click 'Enrol Now' and choose your payment method — M-Pesa, Visa/Mastercard or Paystack. Access is granted immediately after payment confirmation.

Can I pay via M-Pesa?

Yes. M-Pesa is our most popular payment method. When you enrol, select M-Pesa, enter your Safaricom number, and you'll receive an STK push prompt on your phone. Simply enter your M-Pesa PIN and payment is complete within seconds.

How long do I have to complete a course?

All courses give you lifetime access. Once enrolled, there is no deadline — learn at your own pace, on your schedule.

What happens when I complete a course?

When you pass the final examination (70% pass mark), your certificate is automatically generated as a PDF and available for instant download in your dashboard. It includes a unique certificate ID and QR code for verification.

Are CCS certificates recognised by employers?

Yes. CCS certificates are issued under the Global Leadership Institute brand, which is trusted by 500+ Kenyan employers across banking, NGOs, government, hospitals and corporates. CCS is also NITA-accredited.

Can my organisation claim NITA levy reimbursement for CCS courses?

Yes. CCS is an accredited training institution with NITA. Eligible organisations may apply for NITA levy reimbursement for courses completed by their employees. Contact us for documentation support.

What is the pass mark for the final exam?

The pass mark is 70% (7 out of 10 questions, or 35 out of 50 depending on the exam). You have unlimited retakes — there is no penalty for retaking the exam.

Can I get a refund if I change my mind?

We offer a 30-day money-back guarantee if you have completed less than 20% of a course and are unsatisfied. Contact info@corporate.co.ke to request a refund.

Do you offer corporate / group discounts?

Yes. We offer 10% off for 5–10 learners, 20% off for 11–30 learners and 30% off for 31+ learners. Contact us for a corporate proposal and invoice management.

Are the courses available on mobile?

Yes. Every CCS course is fully mobile-optimised. You can watch lessons, take quizzes, check your progress and download your certificate — all from your smartphone.

What is the difference between a course and a certification?

A course is a shorter program (8–18 modules, 10–35 hours) covering a specific topic. A certification is a comprehensive professional program (18–20 modules, 28–35 hours) that awards a senior professional credential such as CHRP, CPS or ELC.

Can I access my courses offline?

Video lessons require internet access to stream. However, reading materials, notes and resources can be downloaded for offline use. We are working on full offline video access for a future update.

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